VIP Boarding is offered at our Parker Location only. The VIP Area is considered a quiet zone. Dogs booked in VIP Rooms that disturb the other Guests with excessive barking, Client will be notified and Pet will be relocated to the main Guest Area with invoice adjusted accordingly.
Reservations and Check-In
Please call any time during business hours to make a reservation. You may bring your Pet in any time the day you are scheduled to Check-In. To guarantee your reservation, we require a one night’s deposit to hold the room. This deposit will be applied to your Invoice at Check-Out. Please see our Cancellation Policy below.
Reservations during Holiday Periods require a $75 nonrefundable, nontransferable deposit. CSS’s Front Desk is closed to the public on the following Holidays and will not Check-In or Check-Out Pets on these days:
- New Years Day
- Easter Sunday
- Memorial Day
- July 4
- Labor Day
- Christmas Day
The Check Out time for our V.I.P. Boarding is 2:00 p.m. for all Pets on the day of scheduled departure (except Sundays, where our normal 10:00 a.m. check out time will apply). Pets checking out after 2:00 p.m. will incur a $25 day charge per Dog Room. We are happy to release Pets to authorized people other than the Owners if the Owner cannot meet the scheduled 2:00 p.m. Check-Out Time. Full Payment is due at time of Check-Out. Pets not picked up before closing will incur same nightly Room charge for each unscheduled night’s stay.
Non-holiday deposits are refundable if the reservation is cancelled 48 hours prior to scheduled Check-In time. Refundable deposit will be refunded to a credit card. The $75 deposit for Holiday Periods is nonrefundable, nontransferable and cannot be kept on record for future stays.
If you are unable to Check-In or Check-Out your Pet as scheduled, you can designate another responsible person to do this for you. All payments are due prior to Pet Checking Out and being released from CSS Facilities.
Holiday reservations are typically at full capacity. Altering existing reservations is not recommended and can only be done if space allows.
Note: Early Check-Outs during our Holiday period will be charged for the entire stay.
All Pets must meet our Vaccination Requirements. Vaccination records should be faxed to us at least 72 hours before check in, plus a hard copy brought in the day of the reservation.
Collars, Bedding and Toys
All Pets are fitted with a breakaway disposable collar during their stay for easy identification and safety purposes. We do not keep leashes or collars. We are not responsible for items left at Check In or Check Out. Come Sit Stay provides all Pets with beds and a toy. We cannot accept any stuffed bedding, stuffed toys, tennis balls, rope toys, or flat Nyla Bones. A flat bed or blanket is acceptable. You may leave one durable chew toy. Please label all Pet belongings with Pet’s first and last name. CSS cannot guarantee that personal items will be returned, so please do not bring items that are not replaceable.
Each VIP Room is supplied with an orthopedic Memory Foam Bed upon request. If your Pet causes any chewing damage to the bed that makes it unusable, Client will be charged replacement costs in the amount of $100 for a large bed and $40 for a small bed.
To reduce digestive upset we encourage owners to bring their Pet’s normal food. Please bring only enough pre-measured food to cover your Pet’s entire stay. Please label the food container with your Pet’s name and feeding amount. Please do not bring bowls, scoops or cups. If you prefer, or if you forget your Pet’s food, Come Sit Stay will provide a high-quality, age-specific food for $7.00 per day.
CSS feeds twice a day. A $5.00 surcharge will be added for any Pet who requires more than two feedings per day. For Dogs that need to be fed separately, CSS suggests purchasing separate rooms as we cannot guarantee your Dogs will be separated at feeding.
Come Sit Stay Pet Resort Staff is happy to administer any veterinarian prescribed medications your Pet requires, with the exception of injections. Please make sure to tell our staff when making a reservation that your Pet will need medication. As required by the USDA, medications must be brought in their original container from the vet or pharmacy and be clearly labeled with your Pet’s name, veterinarian contact info, and dosage. There is no charge for administering prescribed medication with the exception of medicated baths. Nonessential vitamins or supplements will incur a $5.00 surcharge unless these supplements are included in individual baggies along with the Pets food. CSS cannot guarantee that the Pet will ingest them, however.
CSS reserves the right to refuse any Pet that is not up to date on vaccinations or shows signs of illness or injury. Any Pet that shows evidence of fleas or ticks will be given a medicated bath at the owner’s expense.
Come Sit Stay Pet Resort has your Pet’s best interest in mind. It is important to us that we can provide the best care for your Pet. All Guests 10 years of age or older will be asked a series of questions to determine their eligibility for overnight boarding.
- Is your Pet independently mobile?
- Does your Pet have any debilitating medical conditions?
- Does your Pet have incontinence issues?
- Does your Pet have any special needs?
If your Pet meets any of the above criteria, CSS recommends a medical board for your Pet. We suggest Animal Emergency & Specialty Center. www.aescparker.com
Rescue, Shelter, Foster Pets
Because the stress of relocating to a new home on top of kenneling can affect a Dog’s immune system, CSS requires a 10-day waiting period for Boarding or DayPlay for Dogs coming from these types of organizations. This policy is in place to help ensure that Dogs are healthy and not incubating any contagious diseases.
If any pet needs emergency medical attention CSS reserves the right to transport the animal to a veterinarian of its choice and/or administer medicine and/or give other advisable attention within CSS’s reasonable and sole discretion and judgment at the owner’s expense.